Customer Care Specialist with Dutch

Praca: Customer Care Specialist with Dutch

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Customer Care Specialist with Dutch
As a Consumer Service Representative you will:
  • Respond to and resolve a wide variety of consumer queries by phone and e-mail; 
  • Provide friendly and efficient customer service support in Dutch language;
  • Advice and inform customers regarding clients products and services;
  • Identify, research, and resolve product issues and queries concerning part/product replacement and execute the solution in line with local procedures;
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied;
  • Proactively provide support and assistance to colleagues and work together as a team.

The candidate:

  • Has excellent command of spoken and written the Dutch language - at least level C1;
  • Has a good command of the English language (minimum  level B2) - for training purposes and working with systems;
  • Experience in a customer-facing role is a plus;
  • Can adapt quickly to changes in products, process, and technology;
  • Has proven track record of excellent attendance and time-keeping;
  • Has good computer literacy.

Foundever Bulgaria offers you:

  • Social package including additional healthcare insurance, gift vouchers, sport card discounts;
  • To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
  • Monday-Sunday, Two days Off;
  • Opportunities for a long-term professional career;
  • Entitlement to company internal training and development accordingly global standards.
When applying please enclose the below statement: "Hereby I voluntarily agree to the processing of personal data contained in my CV by Foundever for the purpose of the recruitment process in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2002 No. 101 , pos. 926 as amended).”
Application submission signifies the applicants agreement to process the personal data contained in the application for the purposes necessary for the recruitment process in accordance with Foundever privacy policy.

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