Specialist - Student in Service Excellence

Praca: Specialist - Student in Service Excellence


Specialist - Student in Service Excellence
Nr ref.: 2168

Would you like to to help us improve the employee experience in our digital channels? We are now looking for a  Student in Service Excellence to the Service Excellence team in Group People (HR) to work with the user experience on our HR Intranet pages.

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

About this opportunity

Welcome to the Service Excellence team. We add value by providing support in digitalizing, automatizing & improve user experience for core People (HR) Services in Nordea. As Student in Service Excellence you’ll play a valuable role in supporting development of Employee Experience, working with flexible hourly schedule, which can be easily adjusted to your studies and other activities.

What you’ll be doing:

  • Improving the user experience for our employees and leaders across our HR Intranet pages
  • Designing and structuring Intranet pages, both from scratch and updating current pages in collaboration with content owners
  • Offer ad-hoc Intranet support to colleagues in Group People
  • Follow up on usage and measure satisfaction on the Intranet
  • Collaborate and work close together with the HR Intranet concept owner

You’ll join a great, cross-border team focusing on development systems and channels in Group People. The role is based in Łódź.  


Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you:

  • Are fully proficient in English, both written and spoken
  • Are able to work both independent and collaborative
  • Enjoy taking initiative and bringing your ideas to the table
  • Have a creative mindset, visual eye and ability to think outside the box
  • Are able to see the big picture while keeping attention to details
  • Have knowledge or interest in user experience and ability to ‘put yourself in the shoes’ of the user

Your experience and background:

  • A university student in communication, marketing, HR, languages or similar, however we value personal qualities higher than field of education

If this sounds like you, get in touch!


Next steps


Submit your application no later than 23/08/2021.


At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: https://www.nordea.com/en/doc/privacy-policy.2021.pdf

We reserve the right to reply only to selected applications.

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