Monitoring Associate Technical Services Engineer/2nd line

Praca: Monitoring Associate Technical Services Engineer/2nd line




Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of the global society together with our customers.

Fujitsu provides newest technologies and products for informatics and communication to clients in more than 100 countries. Using our many years of experience and innovation potential, we are committed to digital co-creation together with our customers. Fujitsu provides unique digital services that are designed to leverage connectivity and data-driven intelligence in order to empower people by delivering a truly human-centric value.

We are looking for

Monitoring Associate Technical Services Engineer/2nd line
Miejsce pracy: Łódź
  • Account management (AD, Exchange, O365, SharePoint)
  • Remote troubleshooting of Windows 7, Windows 10, O365 and its components
  • Basic Exchange Online and On Premise support
  • SCCM – Application installation on single devices
  • RSA Console Management
  • SCCM Patching and Remediation activities
  • Basic virtualization support
  • Alerts monitoring
  • Daily health checks of core infrastructure
  • First point of technical contact for Major Incidents during OOH
  • Basic troubleshooting of Windows servers
Responsibilities
  • Technical Capability. Fully able to support routine technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs) and able to support less experienced team members.
  • Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.
  • Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
  • Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems need to be escalated to ensure satisfactory resolution.
  • Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements.
  • Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
Requirements
  • English Speaking written and spoken required (at least B2) 
  • 1 year experience in Service desks or related IT services (2nd line )
  • Technical understanding of any of the following technologies: Linux / UNIX; Microsoft products, operating systems, databases, basic networking; Server deployment, security, evaluate and modify systems performance; Perform testing and evaluation of systems and software.
  • Understanding Service Desk Process
  • Incident Controlling
  • Service Level Controlling  
  • Readiness to work 24/7
  • English Language - at least B2

HUMAN-CENTRIC ENVIRONMENT

  • Friendly atmosphere in the air that you will miss on your day off.
  • You are treated with respect, as a person and not only as an employee.
  • Work-life balance
  • Appreciation of your work, awards program.
  • Diverse and international working environment.
  • Employment stability.

EMPOWERMENT

  • We develop our unique know-how.
  • Employees can have an impact on the services provided to clients.
  • Openness to dialogue.

WORLDWIDE IT SOLUTIONS

  • Access to innovative technologies with which we work on a daily basis.
  • Industry-leading solutions, systems and programs.
  • Innovative labs.

CAREER CHOICE AND OPPORTUNITIES

  • Wide range of trainings, courses, conferences.
  • Opportunities for professional growth and promotions.
  • Development opportunities in all directions.
  • Technical Capability. Fully able to support routine technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs) and able to support less experienced team members.
  • Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.
  • Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
  • Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems need to be escalated to ensure satisfactory resolution.
  • Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements.
  • Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
  • English Speaking written and spoken required (at least B2) 
  • 1 year experience in Service desks or related IT services (2nd line )
  • Technical understanding of any of the following technologies: Linux / UNIX; Microsoft products, operating systems, databases, basic networking; Server deployment, security, evaluate and modify systems performance; Perform testing and evaluation of systems and software.
  • Understanding Service Desk Process
  • Incident Controlling
  • Service Level Controlling  
  • Readiness to work 24/7
  • English Language - at least B2

HUMAN-CENTRIC ENVIRONMENT

  • Friendly atmosphere in the air that you will miss on your day off.
  • You are treated with respect, as a person and not only as an employee.
  • Work-life balance
  • Appreciation of your work, awards program.
  • Diverse and international working environment.
  • Employment stability.

EMPOWERMENT

  • We develop our unique know-how.
  • Employees can have an impact on the services provided to clients.
  • Openness to dialogue.

WORLDWIDE IT SOLUTIONS

  • Access to innovative technologies with which we work on a daily basis.
  • Industry-leading solutions, systems and programs.
  • Innovative labs.

CAREER CHOICE AND OPPORTUNITIES

  • Wide range of trainings, courses, conferences.
  • Opportunities for professional growth and promotions.
  • Development opportunities in all directions.
To apply for this opportunity, please send your CV in English.
www: www.TheRealDeal.pl
F: www.facebook.com/FujitsuPoland
L: https://www.linkedin.com/showcase/career-at-fujitsu-poland/





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