Praca: Customer Consultant with French
We are fastly growing online furniture reseller cooperating with companies all over the Europe based in Łódź.
Beso Lux Groups (BSG) story began in 2012 in Luxemburg with the creation of interior design brands.
In the following years, BSG expanded in home & decor sector cooperating with the biggest e-commerce retailers and market places in Europe.
Today BSG has an expansive portfolio of 20 brands. Thanks to a motivated, young and creative team, BSG has distinguished itself by creating original and high-quality products.
- Respond to customer questions in a timely and accurate way, via phone, email or chat
- Ensure the correct ordering process for individual customers and documentation flow
- Placing the orders to our suppliers
- Identify customer needs and help customers with their requests
- Update our internal databases with information about sale and useful discussions with customers
- Collaborate effectively with other departments (Claims, Marketing, Logistics, Production, Administration)
- Experience as a Order Management Specialist, Customer Care Specialist, Sales Support or similar
- French (min C1) and English or Polish (communicative, B2) is a must
- Exceptional interpersonal skills and a client-centered approach.
- Excellent organization skills and time management
- Understanding of processes and documentation flow
- A high-impact role in an incredibly fast-paced growth environment
- Plenty of room for personal growth, professional development and high impact
- A great international team of experts and talented top performers to support and inspire you
- Working in a company that is driven by culture of enthusiasm, cooperation and team spirit as well as fairness and honest style
- An attractive compensation package