Client Service Delivery Specialist with Portuguease

Praca: Client Service Delivery Specialist with Portuguease

EMEA Broking Team collaborates closely with brokers and consultants. We provide complex support in administrating client’s policies throughout the year and helping them make the best decisions. 
The main activities include preparing renewal documents, analyzing membership data, performing calculations, preparing different kinds of reports, and making conclusions.  
Our office is located in Cracow however in this role we are open to flexibility in terms of hybrid or fully virtual working arrangement.
Aon is in the business of better decisions  
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.   
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.  
Client Service Delivery Specialist with Portuguease
woj. łódzkie
Nr ref.: 2528241/701042
What the day will look like 


As a member of your team, you’d be responsible for providing administrative support in terms of available insurance policies by organizing, validating, and verifying the data as well as collaborating directly with the Irish teams to deliver the best solutions available on the market. 

  • Communicating and collaborating with insurers, clients and consultants in order to process the information from team to team, 
  • Gathering and organization of data so that Aon colleagues can review the insurance market, 
  • Preparing reports concerning the current insurance market and processing documentation related to the chosen policies. 
  • Acting as a Subject Matter Expert for processes and resolving issues  
  • Acting as an escalation point for process, product related issues driven by daily operations  
  • Making sure that the level of service is continuously improving, suggesting and using tools to measure improvements 
  • Ensuring that process documentation is up-to-date  
  • Working closely with other teams/internal clients to ensure that all work is carried out in a timely manner and to a high standard  
Skills and experience that will lead to success 
  • Very Good English and Portuguease – C1 on the CEFR scale, because youll be using this language every day when contacting others, 
  • Previous administrative/analytical experience 
  • Ability to analyze data and check its accuracy efficiently   
  • Excellent communication skills with client focus (written and spoken)  
  • Ability to work within and communicate in the culturally diverse team  
  • Advanced Excel and Power Point skills  
  • Strong ability to delegate tasks and execute results  
  • Very good organizational & time management skills 
  • Advanced Excel skills  
How we support our colleagues 
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! 
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. 
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on 
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.  


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